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About Us
Our Expertise
We are a team of experienced professionals dedicated to providing customized engagement solutions that are tailored to your business' specific needs.
We work closely with our clients to understand their goals and objectives, and then we design customized communications strategies to help achieve those goals.
Our multi-channel service approach and cutting-edge technology platforms ensures that your customers & prospects can reach you thru their preferred method of communication, whether that be via live voice, digital channels or thru email.
Our passion lies in delivering outstanding customer experiences and going above and beyond to exceed our clients’ expectations. We are committed to continuous process improvement, investing in the latest technologies and training our team to stay ahead of industry trends.
What our agency provides
HUMAN VOICE
DATABASE MANAGEMENT
DIGITAL MESSAGING
- Live Inbound
- Live Outbound
- Live Chat
- Voice Recognition
- Virtual Agents - Multilingual
- Dynamic Scripting Tools for Verbatim and Guided Scripts
- Product & Service Training
- Quality Monitoring
- Quality Assurance
- Call Calibrations
- Agent Training & Learning channels
- Workforce Management
DIGITAL MESSAGING
DATABASE MANAGEMENT
DIGITAL MESSAGING
- SMS Texting
- Speech to Text
- Conversational & Traditional IVR
- Ai Chat Bots
- Automated Voice Recordings
- Video Conferencing
DATABASE MANAGEMENT
DATABASE MANAGEMENT
DATABASE MANAGEMENT
- AWS Solutions Provider - APN
- Data Hosting/Storage
- Database Developement & Management
- List Developement Services
SYSTEMS ENGINEERING
ANALYTICS & REPORTING
SYSTEMS ENGINEERING
- Full-Stack Engineers
- API Integrations
- Web and Mobile Application Developement
- Configuration Management
- Planning/Design/Development
- Testing & Deployment
- Maintenance
- Systems Management
CRM
ANALYTICS & REPORTING
SYSTEMS ENGINEERING
- Customer Experience Strategy
- Customer Journey Mapping
- Omni-Channel Campaigns
- Content Creation & Management
- e-Commerce
- Marketing Automation
- Contact Center Integration
- Lead Funnel Management
- Ai Enabled
ANALYTICS & REPORTING
ANALYTICS & REPORTING
ANALYTICS & REPORTING
- Analytics
- ROI Analysis
- Voice of the Customer
- Campaign Performance Reporting
- Omni-channel Analysis
- Channel Distribution Tracking
- Customer Insights & Dashboard Reporting
SOCIAL MEDIA
KNOWLEDGE MANAGEMENT
KNOWLEDGE MANAGEMENT
- Social Media Sales
- Social Media Postings
- Social Customer Service
- Content Creation
KNOWLEDGE MANAGEMENT
KNOWLEDGE MANAGEMENT
KNOWLEDGE MANAGEMENT
- Work Flows/Process Mapping
- Marketing Content Library
- Decision Trees
- Keyword Indicators
- Product/Service Training
- Knowledge Generation
- FAQ
EXPERIENCE ANALYTICS
KNOWLEDGE MANAGEMENT
EXPERIENCE ANALYTICS
- Dashboard Reporting
- Omni-Channel Analysis
- Channel Attribution Tracking
- Customer Insights
CCaaS
TFN PROCUREMENT & MANAGEMENT
PRIVATE LABELED DIALER
- Cloud-Based CX Solutions
- Dynamic Scripting Tool
- Live & Automated Voice
- Live & Automated Chat
- SMS Testing
- Email Marketing
- QA/QC Tools
- Remote Monitoring
- Call Recording & Storage
- Dashboard Reporting
- Systems Training
- Service Support
PRIVATE LABELED DIALER
TFN PROCUREMENT & MANAGEMENT
PRIVATE LABELED DIALER
- Cloud-Based Dialer Solution
- Multi-Tenant Capabilities
- Branded with Your Logo
- Support Options Available
TFN PROCUREMENT & MANAGEMENT
TFN PROCUREMENT & MANAGEMENT
TFN PROCUREMENT & MANAGEMENT
- TFN Procurement
- Vanity Number Procurement
- TFN Porting
- TFN Assignment & Management
- TFN Local Number Procurement
- TFN SPAM Remediation
- TFN Call Tracking & Analysis
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