Lead generation & appointment setting
List creation, targeted outbound calling, and digital follow-up that reach the right accounts, qualify interest, and put meetings on your sellers’ calendars.
HUMAN-LED CONNECTIONS. BUSINESS-DRIVEN GROWTH.
Better conversations.
Stronger pipeline.
Your business needs. The right people. iQueueRM connects the dots.
B2B sales, lead generation, appointment setting, and market research—built around your next opportunity.
Build a qualified pipeline
Book sales conversations
Grow enterprise accounts
Understand your market
Human connection.
Intelligent execution.
SMB
Small & medium businesses
GatekeepersDecision-makersInfluencers
MID-MARKET
Mid-market businesses
GatekeepersDecision-makersInfluencers
ENTERPRISE
Enterprise businesses
GatekeepersDecision-makersInfluencers
The right message. The right people. A meaningful next step.
U.S.-based teamBuilt for B2B & enterpriseTailored to your business
U.S.-based. Founded in 2012.
AI powered, human driven
BBB accredited · A+ rating
Privately held. Woman-owned.
CONNECTIONS THAT MOVE BUSINESS FORWARD
Sales, service, and support.
Our people, in your corner.
Grow revenue, cover every inbound request, and resolve customer issues—for B2B and B2C organizations, through human agents, AI, or both.
B2B, enterprise & B2C sales
Inbound and outbound sales conversations for SMB, mid-market, enterprise, and consumer buyers—from gatekeepers to decision-makers.
Technical support
First-contact troubleshooting and guided resolution, with planned escalation to specialists or your internal team when an issue needs it.
Help desk & customer service
Inbound coverage across voice, chat, email, and SMS—through human agents, AI, or both—with tracked follow-up so nothing falls through.
Systems & AI integration
CRM support, API integrations, data management, and custom AI and software development that connect conversations with the systems you use.
Market research & insight
Live conversations, Voice of the Customer surveys, and omnichannel reporting that show what your buyers and customers are telling you.
SIZED TO YOUR TEAM
From a one-person project
to an enterprise program.
Hand over the slice of outreach or support you need covered, or the whole inbound and outbound program. We scale the people, channels, and reporting around your team.
1–2 person projects
Focused help where it counts
A lean team or founder-led effort. Hand off the outreach you don’t have time for, or the overflow and after-hours support calls you can’t answer, and keep the rest in your own hands.
Growing sales and service teams
Outreach and incoming coverage
Dedicated agents run outbound outreach to your target accounts and answer incoming support and help desk requests across voice and digital channels, with CRM support so your team stays focused where it’s needed.
Enterprise programs
Coordinated sales and support at scale
Multiple agents working complex buying groups or high-volume support queues, backed by account management, training, escalation paths, quality assurance, and reporting your stakeholders can review.
SINGLE-CLIENT CASE STUDY · ENTERPRISE TECHNOLOGY
Case study: appointment setting.
An enterprise technology provider needed appointment setting for a sales team selling managed network services, cyber security, and digital signage. Our human outbound agents took on the calling—qualifying interest, navigating buying groups, and connecting sites with the sales team.
Managed network servicesCyber securityDigital signage
+400/ week
Outbound calling activity
Increase in weekly outbound calling activity behind the appointment-setting program.
$9,758,618.53
All-time revenue influenced
Expected revenue across 2,091 sites engaged overall.
$946,414.16
2026 revenue influenced
Expected revenue across 138 sites accepting 36-month contracts.
Behind every number: a person on the phone.
Those conversations came from live agents calling, listening, and qualifying—then routing interested sites to the sales team. That is the work we bring to your pipeline.
Figures are from a single iQueueRM client engagement supplied by the business. They reflect revenue influenced (expected revenue), not booked revenue, and are not a guarantee of similar results for your campaign.
THE iQUEUERM DIFFERENCE
Not just more calls.
More human connection.
Founded in 2012, iQueueRM is a privately held, woman-owned U.S. digital engagement center. We combine sales and service teams with in-house technology capabilities—so your sales outreach, customer support, systems, and insights work together.
Human expertise. Operational discipline.
Live agents are supported by account management, ongoing training, and operations teams focused on quality assurance and compliance. Your brand has a team behind it, not just a calling list or a ticket queue.
One conversation. Multiple ways to connect.
Multilingual voice, email, SMS, and live chat sit alongside conversational IVR and chatbots. Build a connected engagement approach around how your audience communicates.
Technology that supports the relationship.
In-house AI, software, and systems development capabilities connect customer engagement with CRM, APIs, and data management. Automation supports your people; it does not replace the purpose of the conversation.
Customer insight, not just call counts.
Campaign reporting, omnichannel analytics and attribution, and Voice of the Customer surveys help you understand sales and support engagement across channels and hear what customers are telling you.
GO DEEPER
Two sides of every customer relationship.
Sales & revenue growth
Lead generation, appointment setting, enterprise and B2C sales, the full case study, and the research on why human sellers still lead on conversion.
Support & technology
Technical support, help desk, and customer service channels, escalation and training, system integration, and how AI hands conversations to people.
BEHIND EVERY BETTER CONVERSATION
The people. The systems.
The insight to move forward.
Inbound and outbound. Sales and support. We work with B2B and B2C organizations, including technical support and help desk teams, using human agents, AI, or both.
Connected customer engagement
Inbound and outbound sales and customer engagement, technical support, and help desk support. Multilingual human agents, AI voice, conversational IVR, and chatbots work alongside live chat, live video, email, and SMS, tailored to your needs.
Data & systems that work together
List creation and management, database development, hosting and storage, CRM support, API integrations, and custom AI and software development.
Reporting that brings clarity
Campaign dashboards, omnichannel analytics and attribution, and Voice of the Customer surveys connect activity with customer feedback and business insight.
CREDENTIALS BEHIND THE COMMITMENT
A partner you can evaluate
with confidence.
Business accreditation, technology expertise, and sales training support the work behind every engagement.
BBB accredited
A+ business rating
Government vendor
SAM registered · UEI P2RATKR5LV78 · CAGE 9KBJ0
Technology credentials
AWS Advanced Technology Partner · Google Analytics Certified Professional
Sales & compliance
Accredited Inside Sales Manager credentials · PCI DSS compliant
Credentials as listed in iQueueRM’s February 2026 executive credentials.
A SHARED PLAN. A CLEAR WAY FORWARD.
From your goals to
your next conversation.
A thoughtful start. A tailored approach. A team that stays connected to your business.
Understand your business
Start with a business needs assessment: your goals, ideal customers, offering, and the sales or service challenges you want to address.
Build the right approach
Align on audiences, channel mix, messaging, systems, escalation rules, and what success means—a qualified opportunity or a resolved case.
Make the connection
Live agents, AI, and digital channels engage prospects and support customers, backed by training, escalation paths, and quality assurance.
Learn. Refine. Grow.
Review campaign reporting and customer feedback together, then refine the approach around what your market is telling us.
GOOD QUESTIONS. CLEAR ANSWERS.
Let’s start
with clarity.
Who is iQueueRM a good fit for?
B2B and B2C sales organizations, technical support teams, and help desk and customer service operations. We deliver inbound and outbound sales, lead generation, appointment setting, market research, technical support, and help desk support through human agents, AI, or a tailored combination—from focused one or two person projects to enterprise programs.
How small or large an engagement can you take on?
Both. A lean team can hand off a focused piece of the work—outbound calling, after-hours inbound coverage, or overflow help desk support—while a larger organization can engage a coordinated sales or service program across channels. In your business needs assessment, we scope the people, channels, and reporting your project needs.
Which support channels do you cover?
Multilingual live inbound and outbound voice, email, SMS, live chat, and live video, alongside conversational IVR, AI voice, and chatbots. We tailor the mix to your customers, volume, and hours rather than using every channel by default.
Can you integrate with our CRM, help desk, and other systems?
Yes. Our capabilities include CRM support, API integrations, database development and management, hosting and storage, and custom AI and software development. During onboarding we assess which systems agents need to work in and how updates, tickets, and reporting flow back to your team.
How do you handle technical escalation?
We agree with you up front on what first contact resolves, what moves to specialist tiers, and what transfers to your internal team, including urgency levels and the details captured at each handoff. Escalation paths are documented and reviewed as part of reporting.
How are agents trained on our business?
Agents are trained on your products or services, systems, policies, messaging, and tone before going live, with ongoing training as things change. Account management and operations support quality assurance and compliance throughout the engagement.
How does AI transfer conversations to a person?
AI tools such as chatbots and conversational IVR handle routine requests and collect key details. When a request is complex or sensitive, a set rule is met, or the customer asks for a person, the conversation transfers to a live agent with the information already gathered, so customers do not have to repeat themselves.
Can you work as an extension of our sales or support team?
Yes. Account management coordinates strategy, scope, and communication, while operations supports quality assurance, training, and compliance. We align on your offering, customers, messaging, and handoffs to your sales or support staff.
Why keep humans at the center of sales and support?
Delivering information is not the same as earning a decision or resolving a frustrated customer. External research found autonomous AI voice agents underperformed human sellers on conversion in one experiment, and Gartner’s May 2026 buyer survey found buyers credited human representatives over GenAI on key buying activities. We use AI for speed and routine work, with people leading the conversations that need judgment. These external findings are not a guarantee of results.
How do we get started?
Schedule a free business needs assessment. We’ll discuss your customers, sales or support goals, current challenges, and systems, then explore whether a tailored engagement makes sense.
YOUR NEXT OPPORTUNITY STARTS HERE
Let’s turn conversations
into your next chapter.
Bring your goals—pipeline growth, inbound coverage, or customer support—and your current challenges. In your free business needs assessment, we’ll explore the right mix of people, channels, data, and technology.
CONTACT US
Tell us what
your team needs.
A focused project or an enterprise program. Inbound or outbound. Sales, technical support, or help desk support. Let’s start with your goals.
1 855 560 1440