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Call 1 855 560 1440iQueueRM extends your sales team with outsourced SDR and BDR services, B2B lead generation, outbound prospecting, lead qualification, and appointment setting. Our human-led teams use AI and connected technology to create qualified sales conversations and support pipeline growth.
Human connection.
Intelligent execution.
Grow revenue, cover every inbound request, and resolve customer issues—for B2B and B2C organizations, through human agents, AI, or both.
Extend your sales organization with outsourced Sales Development Representatives (SDRs) and Business Development Representatives (BDRs). Our teams support B2B prospecting, outbound lead generation, lead qualification, appointment setting, and sales pipeline development.
Scale inbound and outbound sales with trained human representatives supported by AI and connected technology. From B2B inside sales and enterprise prospecting to B2C sales engagement, we tailor outreach and qualification to your buyers.
Outsource software product support, customer onboarding, application troubleshooting, and technical assistance to trained specialists. We help users navigate applications, resolve issues, and escalate complex requests through defined workflows.
Provide responsive customer service and contact center support across phone, email, SMS, and chat. Our teams handle customer inquiries, support tickets, issue resolution, and follow-up, combining human expertise with AI-assisted workflows.
Connect sales and customer support operations through CRM integration, API connectivity, data management, AI-assisted workflows, and custom technology solutions. Help your outsourced teams work within your existing systems.
Turn prospect and customer conversations into actionable intelligence. Our teams support market research, Voice of the Customer programs, buyer feedback collection, objection identification, and reporting to inform sales and customer engagement strategies.
Hand over the slice of outreach or support you need covered, or the whole inbound and outbound program. We scale the people, channels, and reporting around your team.
1–2 person projects
A lean team or founder-led effort. Hand off the outreach you don’t have time for, or the overflow and after-hours support calls you can’t answer, and keep the rest in your own hands.
Growing sales and service teams
Dedicated agents run outbound outreach to your target accounts and answer incoming support and help desk requests across voice and digital channels, with CRM support so your team stays focused where it’s needed.
Enterprise programs
Multiple agents working complex buying groups or high-volume support queues, backed by account management, training, escalation paths, quality assurance, and reporting your stakeholders can review.
An enterprise technology provider needed outbound prospecting and appointment setting for a sales team selling managed network services, cyber security, and digital signage. Our human outbound agents took on the calling—engaging stakeholders across buying groups, qualifying interest, and setting appointments that connected sites with the sales team.
+400/ week
Outbound calling activity
Increase in weekly outbound calling activity behind the appointment-setting program.
$9,758,618.53
All-time revenue influenced
Expected revenue across 2,091 sites engaged overall.
$946,414.16
2026 revenue influenced
Expected revenue across 138 sites accepting 36-month contracts.
Those conversations came from live agents calling, listening, and qualifying—then routing interested sites to the sales team. That is the work we bring to your pipeline.
Figures are from a single iQueueRM client engagement supplied by the business. They reflect revenue influenced (expected revenue), not booked revenue, and are not a guarantee of similar results for your campaign.
Founded in 2012, iQueueRM is a privately held, woman-owned U.S. digital engagement center. We combine sales and service teams with in-house technology capabilities—so your sales outreach, customer support, systems, and insights work together.
Live agents are supported by account management, ongoing training, and operations teams focused on quality assurance and compliance. Your brand has a team behind it, not just a calling list or a ticket queue.
Multilingual voice, email, SMS, and live chat sit alongside conversational IVR and chatbots. Build a connected engagement approach around how your audience communicates.
In-house AI, software, and systems development capabilities connect customer engagement with CRM, APIs, and data management. Automation supports your people; it does not replace the purpose of the conversation.
Campaign reporting, omnichannel analytics and attribution, and Voice of the Customer surveys help you understand sales and support engagement across channels and hear what customers are telling you.
Lead generation, appointment setting, enterprise and B2C sales, the full case study, and the research on why human sellers still lead on conversion.
Technical support, help desk, and customer service channels, escalation and training, system integration, and how AI hands conversations to people.
Inbound and outbound. Sales and support. We work with B2B and B2C organizations, including technical support and help desk teams, using human agents, AI, or both.
Inbound and outbound sales and customer engagement, technical support, and help desk support. Multilingual human agents, AI voice, conversational IVR, and chatbots work alongside live chat, live video, email, and SMS, tailored to your needs.
List creation and management, database development, hosting and storage, CRM support, API integrations, and custom AI and software development.
Campaign dashboards, omnichannel analytics and attribution, and Voice of the Customer surveys connect activity with customer feedback and business insight.
Business accreditation, technology expertise, and sales training support the work behind every engagement.
A+ business rating
SAM registered · UEI P2RATKR5LV78 · CAGE 9KBJ0
AWS Advanced Technology Partner · Google Analytics Certified Professional
Accredited Inside Sales Manager credentials · PCI DSS compliant
Credentials as listed in iQueueRM’s February 2026 executive credentials.
A thoughtful start. A tailored approach. A team that stays connected to your business.
Start with a business needs assessment: your goals, ideal customers, offering, and the sales or service challenges you want to address.
Align on audiences, channel mix, messaging, systems, escalation rules, and what success means—a qualified opportunity or a resolved case.
Live agents, AI, and digital channels engage prospects and support customers, backed by training, escalation paths, and quality assurance.
Review campaign reporting and customer feedback together, then refine the approach around what your market is telling us.
Outsourced SDR and BDR services provide trained representatives who prospect, engage decision-makers, qualify leads, and schedule meetings on behalf of your sales team.
SDR and BDR roles commonly cover lead qualification, outbound prospecting, and opportunity development. XDR is sometimes used for flexible representatives across multiple development functions; responsibilities vary by program.
Yes. Appointment setting is part of broader lead generation and sales development services, including targeted prospecting and lead qualification.
Yes. Teams can assist with onboarding, application navigation, troubleshooting, ticket management, follow-up and escalation, subject to agreed program scope.
For supported applications, trained personnel can assist with customer-specific configuration, such as templates and workflows within existing software.
B2B and B2C sales organizations, technical support teams, and help desk and customer service operations. We deliver inbound and outbound sales, lead generation, appointment setting, market research, technical support, and help desk support through human agents, AI, or a tailored combination—from focused one or two person projects to enterprise programs.
Both. A lean team can hand off a focused piece of the work—outbound calling, after-hours inbound coverage, or overflow help desk support—while a larger organization can engage a coordinated sales or service program across channels. In your business needs assessment, we scope the people, channels, and reporting your project needs.
Multilingual live inbound and outbound voice, email, SMS, live chat, and live video, alongside conversational IVR, AI voice, and chatbots. We tailor the mix to your customers, volume, and hours rather than using every channel by default.
Capabilities include CRM support, API integration, data management and workflow coordination; specific integration requirements are assessed during onboarding.
We agree with you up front on what first contact resolves, what moves to specialist tiers, and what transfers to your internal team, including urgency levels and the details captured at each handoff. Escalation paths are documented and reviewed as part of reporting.
Agents are trained on your products or services, systems, policies, messaging, and tone before going live, with ongoing training as things change. Account management and operations support quality assurance and compliance throughout the engagement.
AI tools such as chatbots and conversational IVR handle routine requests and collect key details. When a request is complex or sensitive, a set rule is met, or the customer asks for a person, the conversation transfers to a live agent with the information already gathered, so customers do not have to repeat themselves.
Yes. Account management coordinates strategy, scope, and communication, while operations supports quality assurance, training, and compliance. We align on your offering, customers, messaging, and handoffs to your sales or support staff.
Delivering information is not the same as earning a decision or resolving a frustrated customer. External research found autonomous AI voice agents underperformed human sellers on conversion in one experiment, and Gartner’s May 2026 buyer survey found buyers credited human representatives over GenAI on key buying activities. We use AI for speed and routine work, with people leading the conversations that need judgment. These external findings are not a guarantee of results.
Schedule a free business needs assessment. We’ll discuss your customers, sales or support goals, current challenges, and systems, then explore whether a tailored engagement makes sense.
Bring your goals—pipeline growth, inbound coverage, or customer support—and your current challenges. In your free business needs assessment, we’ll explore the right mix of people, channels, data, and technology.
A focused project or an enterprise program. Inbound or outbound. Sales, technical support, or help desk support. Let’s start with your goals.
1 855 560 1440iQueueRM provides outsourced B2B sales development, lead generation, and appointment setting services. Our SDR, BDR, and flexible sales development teams help identify prospects, qualify opportunities, engage decision-makers, and support your internal sales organization through human-led outreach and AI-enabled workflows.
List creation, targeted outbound calling, and digital follow-up that reveal business needs and buying interest across your target accounts.
Reach stakeholders across SMB, mid-market, and enterprise accounts, qualify interest, and hand interested prospects to your sellers.
Navigate complex buying groups—gatekeepers, influencers, and decision-makers—through coordinated voice and digital outreach.
Answer inbound sales inquiries and engage consumer buyers with the right offer at the right moment, through human agents, AI, or both.
Live conversations and Voice of the Customer surveys that tell you what your market needs before you build the next campaign.
Account management aligns messaging, target accounts, and handoff rules so our agents work like part of your sales organization. For organizations needing broader coverage, our flexible XDR approach can combine inbound lead qualification, outbound business development, appointment setting, and ongoing prospect engagement within a coordinated outsourced team.
An enterprise technology provider needed outbound prospecting, stakeholder engagement, lead qualification, and appointment setting for a sales team selling managed network services, cyber security, and digital signage.
+400/ week
Outbound calling activity
Increase in weekly outbound calling activity.
$9,758,618.53
All-time revenue influenced
Expected revenue across 2,091 sites engaged overall.
$946,414.16
2026 revenue influenced
Expected revenue across 138 sites accepting 36-month contracts.
Figures are from a single iQueueRM client engagement supplied by the business. They reflect revenue influenced (expected revenue), not booked revenue, and are not a guarantee of similar results.
AI can deliver information. Human sellers bring judgment, empathy, and a deeper understanding of the buyer. Recent research supports keeping people at the center of conversations that need to convert—not just connect.
In a randomized field experiment with 366 reached customers, autonomous AI voice agents substantially underperformed human sales agents on conversion.
A separate experiment with 1,337 reached customers found that disclosing AI identity did not reduce conversion relative to undisclosed AI calls. Disclosure and sales effectiveness are different questions.
Read the SSRN working paperHabel, Zawadzki & Freise · August 2026. Working paper, not a final peer-reviewed journal publication.
A randomized outbound experiment at a securities company found a trade-off: AI offered informational support, while human agents provided emotional support.
That distinction helps explain why structured informational calls may fit AI, while consultative, relationship-dependent selling benefits from a person who can listen, respond to concerns, and build confidence.
Read Emotion vs. InformationDecision Support Systems · 2026. Findings are specific to the study setting; effects vary by customer and sales stage.
In a May 2026 survey of 645 B2B buyers, respondents were more likely to credit a human sales representative than GenAI across four critical buying activities.
+28
helped advance their purchase
+32
increased their purchasing confidence
+39
understood their needs
+21
helped quantify the business benefits
Each figure is the gap, in percentage points, between human representatives and GenAI.
Read Gartner’s buyer researchGartner · May 2026 · survey of 645 B2B buyers. Buyer perceptions across the buying journey, not an autonomous outbound-call experiment.
Use technology to support the work, and people to lead the conversations. Our human agents focus on understanding business needs, qualifying interest, navigating buying groups, and connecting prospects with your sales team.
These are external research findings, not iQueueRM performance results. Conversion, account-opening intent, and buyer perceptions are different measures; none of these findings establishes a guaranteed revenue lift for your campaign.
Bring your goals—pipeline growth, inbound coverage, or customer support—and your current challenges. In your free business needs assessment, we’ll explore the right mix of people, channels, data, and technology.
iQueueRM provides customer support outsourcing, SaaS application support, software onboarding, technical troubleshooting, and help desk services. Our trained teams support users throughout the post-sale experience, from initial setup and application navigation to issue resolution, customer-specific configuration, and ongoing assistance.
Application support outsourcing with first-contact product troubleshooting and guided resolution, plus clear escalation paths to your specialists when an issue needs deeper expertise.
Customer support outsourcing for questions, requests, and account issues—logged, tracked, and followed up so nothing falls through.
Friendly, consistent answers for B2B and B2C customers, customer onboarding and enablement, plus outbound follow-up, renewals, and satisfaction check-ins.
We tailor the channel mix to your customers and volume rather than turning on every channel by default.
Multilingual inbound and outbound phone support.
Live chat, email, and text, coordinated in one approach.
Conversational IVR and chatbots for routine requests.
Face-to-face help when a conversation needs it.
AI is useful for speed and routine requests. People handle judgment, empathy, and complex technical issues. The handoff between them is planned, not improvised.
Chatbots and conversational IVR answer common questions and collect details such as account, issue, and urgency.
When a request is complex, sensitive, or the customer asks for a person, the conversation transfers to a live agent along with what was already gathered.
Trained agents work the issue using agreed scripts and knowledge, escalating technical cases to the right tier or your internal team.
Cases are closed out, customers are followed up, and reporting shows where AI, agents, and escalation paths can improve.
We agree on what first contact resolves, what moves to specialists, and what goes to your internal team—including urgency levels and handoff details.
Agents train on your products, systems, policies, and tone, with ongoing training as your offering and knowledge base change.
Operations teams support quality assurance and compliance, and iQueueRM is PCI DSS compliant per its February 2026 credentials.
CRM support, API integrations, database development, hosting, and storage so agents see the customer context they need and updates flow back to your systems.
In-house AI and software development capabilities to build routing, automation, and tools around your workflows rather than forcing a generic setup. For supported applications, agents can also assist with application configuration, such as customer-specific templates and workflows.
Dashboards, omnichannel analytics and attribution, and Voice of the Customer surveys that show what customers ask for and how issues are resolved.
AWS Advanced Technology Partner and Google Analytics Certified Professional, as listed in iQueueRM’s February 2026 executive credentials.
Or call 1 855 560 1440Bring your goals—pipeline growth, inbound coverage, or customer support—and your current challenges. In your free business needs assessment, we’ll explore the right mix of people, channels, data, and technology.
